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Last updated 2026-09-27

Terms of use

These terms describe the rules for vendors selling on Eira and shoppers placing orders through Eira shops.

Vendor terms

Vendors choose a plan and billing cycle. New shops are live during a 14-day trial. If a renewal remains unpaid after the billing period, the shop can move through past due and may be suspended after a 7-day grace period.

Subscription payments are made by local transfer and a screenshot is submitted for platform review. Eira activates or reopens the invoice only after the platform owner accepts the proof; rejected proofs can be resubmitted.

Vendors are responsible for lawful product content, prices, stock, delivery promises, customer support, cancellations and returns. Vendors must not upload illegal, misleading or infringing content or attempt to access another shop's data.

A vendor may stop using Eira, and Eira may suspend or close shops that remain unpaid, abuse the service, breach these terms or create safety or legal risk.

Shopper terms

Orders are placed with the individual shop. Eira provides checkout, tracking and Telegram tooling; the shop confirms availability, verifies payment proof and fulfils delivery.

For KBZPay and Wave Pay, pay in the wallet app and upload a screenshot for shop review. Do not send card numbers or wallet passwords. For cash on delivery, pay the rider when the order arrives where the shop offers COD.

Cancellation availability depends on the shop settings and the order state. Shops may reject unclear proof, cancel unavailable orders or retry failed deliveries according to the order workflow.